TERMS OF SALE

Effective date: 1st June 2026

ABN: 67 692 294 198

Contact: [email protected]

1. About these terms

These Terms of Sale apply to all purchases made through this website for The Illusion of Alignment, published by Visage Growth Partners (ABN 67 692 294 198). By completing a purchase, you agree to these terms.

These terms are governed by the laws of Victoria, Australia. Australian customers are also protected by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Customers in other countries may have additional rights under their local consumer protection laws, which these terms do not limit.

2. Prices, currency and taxes

All prices displayed on this website are in Australian dollars (AUD) and include GST where applicable to Australian customers. The price shown at checkout is the total amount you will be charged in AUD. International customers are responsible for any currency conversion fees charged by their bank or payment provider. We are not responsible for exchange rate fluctuations between the time of order and the time of payment processing.

We reserve the right to change prices at any time. Any price change will not affect an order that has already been confirmed.

3. Payment

Payment is required in full at the time of purchase. We accept payment via the methods displayed at checkout. All transactions are processed securely by our payment provider. We do not store your payment card details.

4. Digital delivery

For digital purchases, you will receive an email containing a download link or access instructions at the email address provided at checkout. Please allow up to 24 hours for delivery, though in most cases it will arrive within a few minutes of your order being confirmed.

If you do not receive your download email within 24 hours, check your spam or junk folder before contacting us at [email protected].

Digital files are provided for your personal, non-commercial use only. You may not reproduce, distribute, resell, or share the file with others. Digital delivery is available worldwide.

5. Physical book delivery

5.1 Australian orders

Australian orders are dispatched via Australia Post. Freight costs are the responsibility of the purchaser and are calculated at checkout based on current Australia Post rates and your delivery address. The freight cost will be displayed before you confirm your order.

Estimated delivery timeframes from the date of dispatch are:

• Standard parcel post: approximately 2 to 6 business days, depending on your location • Express Post: next business day within the Express Post network (most capital cities and major centres); 2 business days for areas outside the network

These timeframes are estimates provided by Australia Post and are not guaranteed. Delays may occur during peak periods, public holidays, or due to circumstances outside our control.

5.2 International orders

We ship physical orders to most countries worldwide via Australia Post international services. Freight costs are the responsibility of the purchaser and are calculated at checkout based on current Australia Post rates and your delivery destination. The freight cost will be displayed before you confirm your order.

Estimated delivery timeframes from the date of dispatch are:

• Asia Pacific: approximately 6 to 15 business days

• North America and Europe: approximately 10 to 20 business days

• Rest of world: approximately 15 to 25 business days

These are estimates only. Actual delivery times will vary by destination and may be affected by customs processing, public holidays, and local postal conditions. We are not responsible for delays caused by customs or border authorities.

Tracking is available for most international destinations. We will provide tracking details in your dispatch confirmation email where available.

5.3 Customs, duties and import taxes

International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are entirely the responsibility of the buyer and are not included in the purchase price or shipping cost.

We are not able to predict or advise on what charges may apply in your country. We recommend checking with your local customs authority before placing an order if you are uncertain.

We are required by law to accurately declare the contents and value of all international shipments on customs documentation. We cannot mark shipments as gifts or understate their value.

5.4 Dispatch timeframes

We aim to dispatch all physical orders within 2 business days of your order being confirmed. You will receive a confirmation email with tracking information once your order has been dispatched.

6. Order confirmation

Once your order is placed, you will receive a confirmation email summarising your purchase. Please retain this as your proof of purchase. If you do not receive a confirmation email, contact us at [email protected].

7. Refunds and returns

7.1 Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

These guarantees apply to Australian customers. Customers in other countries may have equivalent or additional rights under their local consumer protection laws.

7.2 Digital products

Because digital files are delivered immediately and cannot be returned, we do not offer refunds for change of mind on digital purchases.

We will provide a remedy (replacement file or refund) if:

• The download link is faulty or has expired before you were able to download the file

• The file is corrupted or unreadable

• The product is materially different from its description on this website

To request a remedy, contact us at [email protected] within 30 days of purchase with your order confirmation and a description of the issue

7.3 Physical books

We do not offer refunds or exchanges for change of mind on physical book purchases.

We will provide a remedy if:

• The book arrives damaged or defective

• You receive the wrong item

• The item is not delivered within a reasonable time and cannot be located by the relevant carrier

To request a remedy for a physical order, contact us at [email protected] within 14 days of receiving your order (or within 14 days of the expected delivery date if the item has not arrived). Please include your order confirmation and, where relevant, photos of any damage.

Where a return is required, we will provide instructions. For faulty or incorrectly supplied items, we will cover the cost of return postage for Australian orders. For international returns, we will arrange the most practical solution on a case-by-case basis. In all other circumstances, return freight costs are the responsibility of the purchaser.

Please note that we are not responsible for physical books that are held, delayed, seized, or damaged by customs authorities. We strongly recommend checking import restrictions for books in your country before placing an order.

8. Cancellations

Once a digital order has been placed and the download link has been sent, we are unable to cancel the order.

For physical orders, cancellation requests must be made before dispatch. Contact us at [email protected] as soon as possible if you need to cancel. We cannot cancel a physical order once it has been dispatched.

9. Limitation of liability

To the extent permitted by law, our liability for any claim relating to a purchase is limited to the purchase price of the relevant product. We are not liable for any indirect or consequential loss, including any costs arising from customs delays, import duties, or local restrictions on the import of books or digital content.

Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or applicable laws in your country.

10. Intellectual property

All content in The Illusion of Alignment, including text and any accompanying materials, is the intellectual property of the authors and Visage Growth Partners. Purchase of the book does not transfer any intellectual property rights to you.

11. Purchases through third-party retailers

The Illusion of Alignment is also available through third-party retailers including Amazon, and other booksellers. Purchases made through those platforms are subject to that retailer's own terms of sale, refund policy, and privacy policy. Visage Growth Partners has no involvement in and accepts no responsibility for transactions made through third-party retailers.

If you have a question or issue relating to a purchase made through a third-party retailer, please contact that retailer directly.

12. Contact

For any questions about your order or these terms, please contact:

Visage Growth Partners

Email: [email protected]

These terms were last updated on 1st June 2026.